Refund policy

Return and refund policy

At House of Saya, we’re committed to delivering your order safely and on time. Every piece is thoughtfully packed to ensure your jewellery arrives to you in flawless condition.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. During peak periods, launches, promotions, or holidays, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email or message with tracking details.

We offer shipping across India through trusted courier partners.

Estimated Delivery Time:

Metro Cities: 2–5 business days
Non-Metro Cities & Towns: 4–8 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

Order Cancellations

Orders can be cancelled within 5 hours of placing them, or before they are shipped — whichever comes first.
Once your order has been shipped, we are unable to cancel it.

How to Request a Cancellation
To cancel your order, please reach out to us as soon as possible with your order number:
Email: FREE SHIPPING ON ORDER ABOVE ₹999

Refund for Cancelled Orders

If your cancellation request is approved, the refund will be processed to the original payment method within 5–7 business days. The exact timeline may vary depending on your bank or payment provider.

Non-Cancellable Orders

We are unable to cancel orders that:

Have already been shipped.
Are customized, personalized, or made-to-order (if applicable).

Cancellation by House of Saya

House of Saya reserves the right to cancel any order due to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Any unforeseen circumstances affecting order fulfillment
In such cases, a full refund will be issued to the original payment method.

If you have any questions regarding cancellations, please contact us at:
FREE SHIPPING ON ORDER ABOVE ₹999

Email: FREE SHIPPING ON ORDER ABOVE ₹999

Your happiness matters to us. We’re always here to assist and make your House of Saya shopping experience as beautiful as our jewellery.