Terms of service

Last Updated: August 23, 2026

Welcome to House of Saya. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement. If you do not agree with these Terms of Service, please do not use our website or purchase our products.

House of Saya reserves the right to update, modify, or replace these terms at any time. Changes will become effective when posted on this page.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However, product colors may vary slightly depending on your device or screen settings. We reserve the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.

3. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order for reasons including, but not limited to:

- Product availability
- Pricing or listing errors
- Payment issues
- Suspected fraudulent activity
- Incorrect customer information

If an order is cancelled after payment has been received, any eligible refund will be processed according to our Refund Policy.

4. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

Customers are responsible for providing accurate payment and billing information. By placing an order, you authorize the payment provider to process the applicable transaction amount.

House of Saya is not responsible for delays or failures caused by third-party payment providers.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed at checkout or communicated to the customer.

Delivery timelines may vary due to:

- Courier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
- Circumstances beyond our reasonable control

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's terms and operating conditions.

6. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.

Customers should review that policy before placing an order to understand eligibility requirements, return periods, and applicable conditions.

7. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

- Violate any applicable law or regulation
- Attempt to gain unauthorized access to our website or systems
- Interfere with the security or operation of the website
- Use the website to conduct fraudulent activities
- Copy, reproduce, or exploit our content without permission
- Upload or transmit malicious code or harmful material

We reserve the right to restrict or terminate access to users who violate these terms.

8. Intellectual Property

All content available on the House of Saya website, including logos, photographs, graphics, product descriptions, designs, text, videos, and other materials, is owned by or licensed to House of Saya unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially exploit our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Your use of such services may also be subject to the respective third party's terms and policies.

10. Disclaimer

We provide our website and services on an "as available" basis. While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, House of Saya will not be responsible for losses arising from circumstances beyond our reasonable control.

11. Limitation of Liability

To the maximum extent permitted by applicable law, House of Saya shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

House of Saya
Email: hihouseofsaya@gmail.com